Missing Polish special characters after restoring from Snapshot.

After restoring I can’t see polish letters, like in posts and links “?” “?”

There is a title: “Kreatywno??ci” and it should be “Kreatywno??”

  • Adam Czajczyk
    • Support Gorilla

    Hi Grzegorz

    I hope you’re well today!

    I’m assuming that the backup that you restored from is the recent one from Managed Backups (The Hub), right?

    I checked it and it seems that the backup itself contains properly encoded special characters so that part is fine. The DB encoding seems fine as well but the characters in the DB are already corrupted. Which means that this happened during backup restoration.

    Can you then tell me please whether you restored directly to the site using “restore” option in Snapshot Pro plugin from within site’s wp-admin and to the same, already existing, database? Or did you restore “from scratch” using “snapshot-installer.php” file downloaded from The Hub and to the fresh, new database?

    If it’s a new database, can you confirm for sure that the very same character encoding was set in the original one as is set for the new one?

    Let me know please.

    Best regards,


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