missing product pics

I am having this problem when customer clicks on product and then goes to this page

item picture is missing

https://shopcreativebarbados.com/clothing-evolve/store/products/crew-tees/

i suspect its a configuration issue

  • James Morris

    Hello antony,

    I hope you are well today.

    When I check the source of the image for the product, I'm returned with the file named tshirt1-1x1.jpg, which of course is a 1x1 pixel generic image.

    Checking your variations of your images, it shows you have them properly defined. I checked your Image Size settings in Store Settings and see that you had Custom selected with a size of 250x250. I changed this to the preset 300x300 and the images started displaying.

    See screenshots:
    https://goo.gl/sENxub
    https://goo.gl/yCXDTp

    I've just tested this out on my site and have confirmed this is the same behavior on a fresh install with no other plugins enabled. See screenshot: https://goo.gl/2edHi6

    I'm going to flag this as a bug so our developers can take a closer look and see what could be causing this issue.

    In the meantime, you can use the 300x300 image size.

    Best regards,

    James Morris