missing product pics

I am having this problem when customer clicks on product and then goes to this page

item picture is missing

https://shopcreativebarbados.com/clothing-evolve/store/products/crew-tees/

i suspect its a configuration issue

  • James Morris

    Hello antony,

    I hope you are well today.

    When I check the source of the image for the product, I'm returned with the file named tshirt1-1x1.jpg, which of course is a 1x1 pixel generic image.

    Checking your variations of your images, it shows you have them properly defined. I checked your Image Size settings in Store Settings and see that you had Custom selected with a size of 250x250. I changed this to the preset 300x300 and the images started displaying.

    See screenshots:
    https://goo.gl/sENxub
    https://goo.gl/yCXDTp

    I've just tested this out on my site and have confirmed this is the same behavior on a fresh install with no other plugins enabled. See screenshot: https://goo.gl/2edHi6

    I'm going to flag this as a bug so our developers can take a closer look and see what could be causing this issue.

    In the meantime, you can use the 300x300 image size.

    Best regards,

    James Morris

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.