Missing Website


I was just wondering that we bought this subscription for one the site http://www.axspl.com and now that website is not listed in dashboard. When I login to this website (wordpress dashboard) it asks me to upgrade the account.

When I try to add it again, it does not detect it. Could you please look into this issue and resolved it as this site has been compromised again. I would appreciate if you can let us know the reason why this happened it would be helpful for us as we will ensure that we do not loose any other site because of that.

Thanks in advance.