[Mixture of many plugins] Ticket support dashboard

Hello,
is possible to create with your plugins and themes some kind of dashboard which will be for something like communication via tickets (basic CRM system) - ticket support system? On index.html have to be Login Page (so this dashboard won't be for everyone). Perfect thing also should be integration with BuddyPress. Everything based on Wordpress of course...

Thank you.

Regards,
Jakub ADAMEC

  • Rupok

    Hi Jakub,

    Thanks a lot for your suggestion. I think you can have a similar setup with our available plugins. For ticket support system, you can use our "Support System Plugin": https://premium.wpmudev.org/project/support-system/

    You will get the complete usage guide for that plugin here: https://premium.wpmudev.org/project/support-system/#product-usage

    With this plugin, you can give your users a way to browse help topics and communicate with you directly from the WordPress dashboard. Set your Multisite network apart with fast reliable support, a searchable FAQ and an easy to use support ticketing system.

    And for protecting different parts of the system, you can use our Membership 2 Pro plugin: https://premium.wpmudev.org/project/membership/

    Usage guide for this plugin is available here: https://premium.wpmudev.org/project/membership/#product-usage

    Membership 2 Pro comes with login form shortcode. So you can set a custom page as homepage, and use the membership login shortcode on that page so users get login option on the site homepage. And you can protect all other pages from logged out users with this plugin. And Membership 2 Pro also integrates fine with BuddyPress.

    I believe these will help you create the system you are looking for.

    Please let us know if you have any confusion. We will be very glad to help further.

    Have a nice day. Cheers!
    Rupok

  • Jakub ADAMEC

    Hi Rupok,
    thanks a lot for you answer and suggestions. It looks hopeful for me! :wink:

    One more thing for now, do you offer specific WP theme looking like custom dashboard? Actually my agents can't communicate via basic WP dashboard coz you know.. it looks too cheap. I need fully branded and customizable dashboard which will be integrated with BuddyPress - own groups, notifications from new tickets etc. (this things probably can make that Membership 2 Pro plugin).

    Last thing, when I'm talking about "ticket support" I mean only basic form (single line text, checkbox) filled by customer (he will must be able to choose/assign an agent) and my agents will just edit the "status" of this ticket like "OPEN / IN PROCESS / CLOSED". No talks, no images, attachements... Probably I'm talking about Applicant Tracking or something like that. :slight_smile:

    Thanks.
    Jakub

  • Rupok

    Hi Jakub,

    I'm really sorry because we don't have any WP Theme looking like custom dashboard :slight_frown: But there are hundreds of beautiful WordPress themes available which might serve your purpose. Our plugins should work with any WordPress theme.

    Our Support System plugin is really simple. While creating the ticket, you just need to give a title, descript, assign it to a category and set the priority. That's it. https://monosnap.com/file/fLVKfnYF5ZCaF8z6uiJgDHjlAkrJwK

    Then you can assign that ticket to someone or change the status from open to close.

    I believe this will help.

    Please let us know if you have any confusion. We will be very happy to help further.

    Have a nice day. Cheers!
    Rupok

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