Moving one Multisite to another on a different host

Hello,

I am trying to move a site from one host to another, its currently set up as a multi site but it can be turned off so it is a normal wordpress site.

What would be the best method for this using the tools your plugins offer, I have the snapshot and clone plugins installed currently and exporting a snapshot and trying to update it comes up with an error about a type of file not being found in the zip folder.

Any suggestions or help with this would be great as i do not have database access for the where the site is going to so can't do it the old fashioned way by copying the files and db over