Mulitisite new subdomain issue

What is causing this multisite issue?
I created a new website using the network add sites menu.
The new site does not showup on the network menu dropdown but is listed as a new site (image 2)
When I click on the dashboard link of the new site from image 2 I get the responding server error as shown in image 1.
Can anyone shed a light?

  • Dave
    • Design Lord, Child of Thor

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]

    # add a trailing slash to /wp-admin
    RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
    RewriteRule ^(.*\.php)$ wp/$1 [L]
    RewriteRule . index.php [L]

  • Ash
    • WordPress Hacker

    Hi @Dave

    I can recall you are the one who was in live chat yesterday with this issue, right? Sorry to see as the issue is still not solved :slight_frown:

    Would you please send me admin login and cpanel login details?

    To send me details, please use our contact form:

    Select: I have a different question
    Subject: Attn-Ash (this ensures that it will be assigned to me)
    1. Send all requested details
    2. Send a link of this thread so that I can track
    3. Send any other relevant link

    I will be happy to take a look :slight_smile:


  • Ash
    • WordPress Hacker

    Hi there

    Please check now. You had subdomain created with same subsite name. I have deleted the subdomains from your cpanel and now those sites are working.

    Note that, the created subsite in your multisite could not be real subdomain created in you cpanel.

    Hope it helps :slight_smile: Please feel free to ask more question if you have any.


  • Dave
    • Design Lord, Child of Thor

    thank you for not only investigating and fixing the issues that I had, but also in clearly explaining how it was caused so that I won't inadvertantly create the same issue again.
    That is the best type of support anyone could possibly expect!
    Brilliant work. Thank you sir.

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