Not sure, do I have to request support using this way... also, do I have to grant access on this platform level too?
Sent: Mon 02/03/2015 13:38
Attn: Ashok / Jose... Multi-DB causes more and more severe issue, please could you look into it once more?
Hello Ashok, Hello Jose,
may I assume you remember that I contacted you several times about the multi-db issue which we experience since the beginning. Now whenever we are login as superadmin to any subdomain... access is not possible anymore. Instead we receive error messages like
"Cannot establish db connection".... and/or
Can’t select database
We were able to connect to the database server (which means your username and password is okay) but not able to select the bestofv2_global database. Are you sure it exists?
Does the user bestofxxx_xxxx have permission to use the bestofxxx_global database? Could that be the problem?
We emptied, also deactivated/reactived Super Cache also ALL other plugin... to ensure the problem is not caused by one of them (as you see we have mostly WPMU Dev plugin in place) and we don't believe that this might be the cause for the issue as we have this particular database error since the beginning when we had no... or only less... plugins and data stored.
It seems to us that entered data does not store into the assigned db table... but of course we are not such high skilled and experienced professionals like you.
Nevertheless we need this issue solved in total as it goes worse and worse.
Please be so kind, look into it once again.
Server access details are
(see forwarded direct email and/or request credentials again)