Multi-Site redirect not working

I am using MultiSite with the subsite appended to the main.

Have subsite "AlanKrum" created and it is located at SynergyHub.org/alankrum

IF I type in that URL I get the site. But my domain AlanKrum.com is redirected to that URL.. I get the main SynergyHub.org home page.

I have to be missing something simple. What am I doing wrong. I have tried Parking the Domain to that URL as well, same result. My hosting support team is scratching their heads as well.

Is it something in htaccess? or?