Multiple Portfolios with Toolset Types reverting to Archive File

I am using a theme called 'Reply' from You can view the demo here:

On that demo site, there is a tab called 'Work'. If you click on that tab (not a sub-menu), you will visit a portfolio page that uses a template called "Portfolio (Sortable)". The posts appear in a grid with title and featured image, and can be organised by filters at the top of the page.

I want to make multiple of these portfolio pages on my site, each with their own different posts. I contacted the Mighty Themes support and they told me to use a plugin called 'Toolset Types' to create custom post types and link them to portfolio pages.

The demo portfolio uses a post type called 'Portfolio' and I copied the settings for this post type into my own post types.
The 'Portfolio' post type (individual portfolio posts) displays on this single-portfolio.php file.
And all the 'Portfolio' posts appear on the 'Work' page, which uses this template-portfolio-sortable.php template:
The 'Portfolio' post type uses this file as its archive - archive.php file:

In Toolset Types I created my own post types with similar settings to the 'Portfolio' post type.
For the purpose of simplicity please let me focus on 'WE Musicals' which uses the slug 'west-end'.

The 'WE Musicals' post type (individual portfolio posts) displays on this single-west-end.php file.
And all the 'WE Musicals' posts appear on the 'West End' page, which uses this template-west-end-sortable.php template:
All the post types use the same archive file.

I made pages with different slugs (west-end-guide) and I set their templates to their appropriate template, such as 'West End (Sortable)'.

Therefore, with all these changes in place, I was expecting the posts to display perfectly as they had done on the demo site. However, when you visit my 'West End' portfolio page (the equivalent of 'Work' on the demo), the posts do not display correctly, as seen here:
I believe the posts themselves are showing up using the correct display format.
I was talking to a WP theme assistant and she told me that the portfolio page was rendering as an archive.

I would be very grateful for any advice as to how to solve this issue and I will happily provide further code or images. To be clear, I would like to display the 'WE Musicals' posts in the same style as the 'Work' posts on the demo site: in a grid with a featured image and title.

Thank you.

  • Rupok
    • Support Ninja

    Hi William,

    So sorry to hear the inconvenience you are having. The theme you are referring to, is a third party paid theme and I don't have any access to their coding and architecture except the pastebin links you provided here, but I'm afraid, it's very tough to identify why this is behaving such with looking at just those codes you provided.

    If this was a free theme, then I could download it on my test site and would setup locally the whole thing as you did and would try to find the solution, but as I don't have access to that theme, I'm afraid, I'll have to check this on your site to try to find the solution.

    I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:

    Please confirm here when you are done granting Support Access. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!

  • William
    • WPMU DEV Initiate

    Thank you so much for your response, Rupok. I have enabled dashboard support so that you may look around. I can also grant you FTP access so that we may get closer to resolving this issue. Please let me know if you have any questions and I am very grateful for everything you've done so far.

  • Adam Czajczyk
    • Support Gorilla

    Hello William!

    As we spoke during live chat, I will need to check your site config and look into the theme files. Therefore I'd need a direct access to your server. That said, please send in:

    Subject: "Attn: Adam Czajczyk"

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    - Link back to this thread
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    - Include hosting control panel access details (login address, username & password) - cPanel's usually the control panel used for this, but your provider may use something else; I'll need this for accessing your site's database, preferably via phpMyAdmin
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    Please use our contact form here

    Please be sure to make a full backup of your entire site first!

    I'll then look into the site and I believe we'll find solution :slight_smile:

    Best regards,

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