Multisite (new site) has wrong "siteurl"

I have created a new site on my Multisite install.

The link -- (http://cls-manager.com/new-site/) -- leads to the new site.

However, when the "New Site" text name is clicked, it goes to the Multisite's main website -- (http://cls-manager.com)

When I go to edit the New Site, I find that the "Site Address (URL)" is correct -- (http://cls-manager.com/new-site/).

But when I select the "Settings" tab, I find that both the "Siteurl" and "Home" are not correct -- (http://cls-manager.com).

When I make the correction and click save, the corrected information disappears and is replaced again with the incorrect information.

How can I fix this problem?

  • Nithin
    • Support Wizard

    Hi Carla,

    Hope you are doing good today. :slight_smile:

    Could you please check your .htaccess file, which is located in your root directory, and see whether the rules, are as described below:

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    
    # add a trailing slash to /wp-admin
    RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]
    
    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
    RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
    RewriteRule . index.php [L]

    If not, please replace the contents of your .htaccess, to this, and check whether it works.

    If you still have issues even after following this, please enable support access, so that we could give a closer look. You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please let us know once you enable access, so that we could help get this resolved. Have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin

  • Rupok
    • Support Ninja

    Hi Carla, thanks for granting Support Access.

    I've logged in with Support Access and checked both your ".htaccess" and "wp-config.php" files. They seems to be ok. Then I created a test subsite to regenerate the issue and I could see the issue in action. So this is not happening for native config, but could happen for a plugin conflict.

    Can you please do a plugin conflict test just to make sure no other plugin is causing this? To get more idea about plugin conflict test, you can check this guide: http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Another thing, this should not be a reason, but still, can you please check you have proper write permission in your database, for all tables?

    I'm looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

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