Multisite Permissions do not work as expected in SmartCrawl

My Smartcrawl user role settings are set so that in-page options are available to site admins and up, but the in-page options are still not showing up for my site admins in the subsite.

  • Nahid
    • Tech Support

    Hey there Jim !
    Hope you are having a great day!

    I'm sorry to hear about the issue that you encountered. I tried to replicate the issue in a test site of ours but couldn't. The In-Page SEO Meta Box was showing to the appropriate user(s) as expected in my case.

    As this seems to be an issue specific to your site, could you please go through the following troubleshooting tests which would help us determine the source of the issue?

    1. Theme Conflict Test: Try running a theme conflict test just to make sure the theme on your site is not conflicting with SmartCrawl Pro and thus causing the issue. The basic concept is to temporarily switch to a default WordPress theme and check if the issue still persists.

    2. Enable debugging: If the theme conflict test doesn't help, please enable WP_DEBUG. You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be added before the line "/* That's all, stop editing! Happy blogging. */" for them to work. Please make sure identical constants are replaced if they were already there previously.

    Enabling debugging in WordPress will log any errors that the site encounters in a log file named "debug.log" located in the "wp-content" folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    Note: It is highly recommended that the site is backed up before the tests or the tests are done in a cloned staging site.

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

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