Multisite plugin: Site Down…HELP!!!

Please see the chat below with hosting support. Between them and the coder, we cannot figure out why the site is down. Can you tell me why, or do you have any further questions?

(Keep in mind that We are making the site into a site like edublogs.org – where you can build your own blog. – We are using multisites and wpmudev plugins)

Me: I have a guy working for me and he is unable to make wildcard dns? Can you check to see what the problem may be?

Them: What error is he getting?

Me: The system experienced a problem with the creation of * subdomain

We are just logging into the cpanel for that site

Then we are going to subdomains and creating a *

Them: ‘m very sorry for the delay in responding to your ticket! I’ve looked over your feedster.com account, and it looks like you were unable to create a new subdomain entry within cPanel for *.feedster.com because you had already created a new A record for the subdomain within the DNS Zone Editor. cPanel can’t create a subdomain if any DNS records already exist for it, so I’ve removed those A records within the DNS zone editor, and was able to successfully add the wildcard subdomain at that point.

Me: Now feedster.com has a database error? What do I do To Fix this?

Them: It looks like feedster.com is receiving a very large amount of traffic to these two URLs, /ping and /wp-signup.php. This is causing the server to overload and load slowly, which would also cause the database errors you ran into earlier.

I would suggest that you look into caching plugins for that website, to see if it would help reduce the load that website causes. I have tried to install our nginx caching proxy in front of the website to see if it would help reduce the load, but unfortunately it is not having any impact.

If you would like, we can try switching your server over to using mod_ruid2 with PHP APC. This would help reduce the memory usage and load of your websites, but may take 20-30 minutes of downtime, and would disable some features such as the ability to use multiple versions of PHP or temporary preview URLs through mod_userdir.

Me: I have a question about this part of what you said:

disable some features such as the ability to use multiple versions of PHP or temporary preview URLs through mod_userdir.

– We are making the site into a site like edublogs.org – where you can build your own blog. – We are using multisites and wpmudev plugins – Will this effect that in any way as I don’t know what any of this means…

Our site is toally offline – We have to do something (I don’t know where the traffic is coming from to those two links….

Them: I don’t believe mod_userdir will effect multisite, but you may want to clarify with the plugin maker if they use apache mod_userdir.

As for the server, it locked up to due to being overloaded and needed to reboot. As soon as I rebooted it the server start having a lot of apache threads ran at once, 100’s a second are being run, most of them are

/usr/bin/php-cgi /home/wwwfeedster/public_html/index.php

Are you expecting heavy traffic to that site? If so, we can try either the APC/Opcache setup, or you may want to look into moving that site onto Cloudflare DNS which can mitigate a lot of traffic.

That is where the conversation left off. This site is a VITAL site in our organization, and we need to get this resolved as quickly as possible.

Can you offer any help/advice?