Multisite Privacy Plugin Network Deactivating by itself

HELP! Multisite privacy is deactivating itself somehow. This is recent behavior. I got a ticket on 5/17 from one of our users saying their site was suddenly public. Indeed multisite privacy was network deactivated so I activated it. She has submitted another ticket just now and indeed multisite privacy is network deactivated again. In "Settings > Reading" on the sites, there is only one option available - "Search Engine Visibility Search Engine Visibility Discourage search engines from indexing this site -It is up to search engines to honor this request."

I thought even basic wordpress had more options that this. It looks like most sites that had admin only (or other private settings) have now been set to discourage indexing (although this particular site was completely open).

Client is really mad. Need help.