My

Hi,
My dashboard looks different, actually doesn't look similar to wpmudev dashboard. I noticed the difference in the appearance but, how knows, it may have other differences in functionality.
Please see the ATTACHED SCREENSHOT.
Thanks in advance

  • Adam Czajczyk

    Hello Mohammed,

    I hope you're well today and thank you for your question!

    It seems like plugin's CSS styles and/or JS scripts are not being loaded properly. Is there any caching plugin active on your site?

    If so, please try clearing the cache, disabling the plugin and, re-installing WPMU DEV Dashboard. This may also be caused by CloudFlare - if you're using CloudFlare for your site please disable it temporarily then re-install the plugin and give it another try.

    if none of this is the case please grant me a support access to your site via WPMU DEV Dashboard (it should work despite how it looks) so I could take a closer look.

    Here's a guide on granting support:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,
    Adam

  • Dimitris

    Hey there Mohammed,

    hope you're having a beautiful day and don't mind skipping in! :slight_smile:

    I just inspected your site and seems that there's no css/js error in dev tools, which is pretty weird!

    As this is not a caching issue as you said, can you please proceed with a plugin/theme conflict test as described in a flow chart here? https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/ (just scroll down a bit).

    If this persists after that, then please activate debug by replacing
    define('WP_DEBUG', false);
    in wp-config.php file with

    // Turn debugging on
    define('WP_DEBUG', true);
    // Tell WordPress to log everything to /wp-content/debug.log
    define('WP_DEBUG_LOG', true);
    // Turn off the display of error messages on your site
    define('WP_DEBUG_DISPLAY', false);
    // For good measure, you can also add the follow code, which will hide errors from being displayed on-screen
    @ini_set('display_errors', 0);

    Then navigate to WPMU DEV Dashboard to generate any errors (if any), compress /wp-content/debug.log to debug.zip and attach it here in your next reply.

    Looking forward for your results on this!
    Warm regards,
    Dimitris

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