My account is still a mess does not recognize my e-mail

Hello I am still having same problems with WPMU

login

I am able to login in but no one else because of does not recognize E-mail or password
Or user ID

It is because I had two accounts
You guys keep fixing it and it works for me but no one else.

I am trying to get my server guy in here to fixed the problem I have

This is the worst thing about WordPress is there very pimitive login!!!!!!

Also while you're at it please fix my billing. Should not say I am paying monthly I pay for the annual. Hopefully I'm not being double billed. Thanks