my dash board says i am a free member , i am a gold member and can no longer install through my dash

I have uninstalled the dashboard and re installed but now I can no longer access any themes or plugins, it states that i only have a free account and need to upgrade, I have a gold account. I need to be able to proceed building my site, can you help me please.?

thanks John

[EDIT BY FORUM MODERATOR: REMOVED SITE URL AFTER CLIENT'S REQUEST]