My popup is located on first slide on homepage on button

My popup is located on first slide on homepage on button just to test it and it is not working. Also the shortcodes it says work do not work in popup editor nor is media showing - using add media because we want it within the content of plugin not as featured image. I am sure this is because I am not doing something correct but I can find no manual or documentation for this plugin other than answered questions through support. Please help. I will activate support on dashboard.