Website Down!

Hi,

My website lawfriend.org is down, the hosting provider say it is the WP theme. I can even get into WP admin. Please help!

Thanks,
Benji

  • Kasia Swiderska
    • Support nomad

    Hello Benji,

    If your hosting provider analysed error logs and pointed that theme is culprit you will need now deactivate it from file manager in cPanel or using your FTP account (use tool that you are more comfortable with).
    When you will have access to your site files go to wp-content/themes and find folder with your current theme and either delete or re-name the malfunctioning theme's folder. WordPress will automatically revert to the default theme when it can't find the set one, allowing you to log in and fix whatever problem came up.

    let me know how it goes

    kind regards,
    Kasia

  • Kasia Swiderska
    • Support nomad

    Hello Benji,

    It means that reason is different then. Try renaming whole plugins folder in wp-content. This will disable all the plugins at once and if you will be able to get into your site, then it means one of them is culprit.

    If this wont help - you will need to go back to your hosting provider with results of those tests and ask them to review error logs again.

    kind regards,
    Kasia

  • Kasia Swiderska
    • Support nomad

    Hello Benji,

    If that was Ninja Forms then best would to be report that issue on their support forum - https://ninjaforms.com/contact/ - they will ask you for debug log. To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
    Prepare it by again enabling Ninja forms and so it will trigger error and then you will have file with it.

    kind regards,
    Kasia

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