My WPMUDEV dashboard will not update plugins.

I have several multi-site installations and none are able update or download the new plugins using the WPMUDEV Dashboard. Every attempt to update plugins or download results in an error. Is there a known issue or is my case unique?

Please advise.

Username: polymiker

Thanks

Michael

  • Vinod Dalvi
    • WP Unicorn

    Hi Michael,

    Sorry to hear of the problem you are having.

    Could you please tell me exactly what error message are you getting so that i can help you to resolve it?

    Could you check that the correct folder permissions are set in wp-content/plugins.

    That folder needs to be writeable.

    What are you getting in the “Remote HTTP Requests” status on the following path?

    Admin Area -> WPMU DEV -> Support -> System Info Tab -> Remote HTTP Requests

    This can also occur because your server host is blocking HTTP call back requests. in which case, you will have to download the plugins and install them manually. Your host maybe able to help you with that, but sometimes they will not allow it on shared servers.

    Contact your host to make sure php and firewalls are configured to allow CURL or fsockopen to make GET requests to https://premium.wpmudev.org/wdp-un.php

    You can install manually updated version of plugin as following.

    Yu can install the plugin manually using FTP by downloading the latest version of plugin like MarketPress plugin from its project page https://premium.wpmudev.org/project/e-commerce/ on clicking on the link “No thanks, just download directly” and install the downloaded plugin zip file manually as described on the following page.

    https://premium.wpmudev.org/manuals/wpmu-manual-2/installing-regular-plugins-on-wpmu/#ftp

    Kind Regards,

    Vinod Dalvi

  • polymiker
    • Flash Drive

    Hi Vinod,

    Thanks for your prompt response. I checked the permissions on the plugins folder and it’s 755.

    I also checked with my host (hostagator) and the fsockopen and CURL are enabled.

    However, Hostgator did do an overhaul on the PHP recently where they updated it from ver 5.2 to 5.4. This may have something to do with it but when I had them revert it back to 5.2, the problem was still present.

    It was only recently that I was able to update plugins directly from the dashboard on all my sites so I know it cannot be the permissions on the plugins folder and since Hostgator did that upgrade on php it makes sense that it is porbably related to that.

    What do you think?

    Thanks again,

    Michael

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