Need an answer as to proposed fix

We have a paid subscription and cannot use it. My courses are hanging up. I understand the thread for this is

But through the thread I do not believe we are getting enough attention of the problem. We receive the same answer developer is working on this. By now you should have fixed this problem if fixable.

If it is fixable why is the developer taking so long. Or is it not fixable we need to know right away. I have spent months getting this going only to find out you cant support it which it should not have been launched by your company

So what is the answer? When? Or can it be fixed.

Who within your organization can put more pressure to have this fixed.