Need help to install wildcard SSL

I would like to install wildcard SSL for my site. I’ve shared the SSL file. Please help .

  • Konstantinos Xenos
    • Rubber Duck Debugger

    Hey Emil Mikkelsen ,

    The SSL files are looking ok, you will have to first add your domain into the hosting environment and change your DNS settings to properly propagate before we can add the custom certificate for you.

    The domain has to be fully working in the environment in order to install the certificate and test it.

    You can follow this guide to set up your domain https://premium.wpmudev.org/docs/hosting/dns-and-domain-management/ .

    Please inform me when it’s been added and set to Primary as well so I can install the certificate for you.

    Regards,

    Konstantinos

  • Emil Mikkelsen
    • New Recruit

    Hi Support,

    Thanks for your messages.

    Is there a main "open hours" for your support service? We are in Denmark and would like to plan the DNS update to the above installation so you quickly can add the Wild Card.

    Also I attached a screenshot… We have www in our branding and SEO for our website like this:

    http://www.strongproductions.dk

    Will you (or should we) change WordPress and Site Address (URL) in Wp-admin General Settings?

    – and how is it with redirecting strongproductions.dk to http://www.strongproductions.dk ?

    Looking forward for your reply :slight_smile:

    Best

    Niels

  • Nithin
    • Support Wizard

    Hi Emil Mikkelsen,

    Is there a main "open hours" for your support service? We are in Denmark and would like to plan the DNS update to the above installation so you quickly can add the Wild Card.

    I'm afraid, we don't have any specific hours, however, our team is quite flexible. Could we know when you are planning, and the time frame to point the domain so that I could check with our team, and see this is something we could implement in your server asap?

    Will you (or should we) change WordPress and Site Address (URL) in Wp-admin General Settings?

    Once the domain is added in the "Domains" tab in WPMU DEV Hosting panel, and then marking the domain as Primary in the "Domains" tab should be enough, and that should automatically update the site, and admin URL in the WP dashboard side. There aren't any extra steps required.

    – and how is it with redirecting strongproductions.dk to http://www.strongproductions.dk ?

    I'm afraid, I'm not sure whether I understand your question. You meant once the domain is pointed how will the redirection work? When adding the domain in the Hosting Panels "Domains" tab make sure both WWW, and non WWW URLs are added as follows:

    Such the redirections would be handled out of the box once the www URL is marked as primary. Please do let us know about when you are looking forward to pont the domain, so I could check with our team about the possibilities.

    Kind Regards,

    Nithin

  • Emil Mikkelsen
    • New Recruit

    Hi Support,

    Thanks for your answer.

    We will setup our domain name as primary domain in the Hosting Panel this week.

    We would like to point the our DNS wednesday 28/8/2019 at 4 PM.

    Is this going to work on your side – so you can be ready to activate our Wild Card?

    Best

    Niels

  • Konstantinos Xenos
    • Rubber Duck Debugger

    Hey Emil Mikkelsen ,

    I’m not sure your local timezone ( since you’re mentioning 4PM ) but make sure to leave a reply here that the domain has been added and set to Primary so we can add the SSL for you :slight_smile: .

    As a general note please know that DNS changes might take up to 48 hours to be fully updated on all providers ( that depends on each provider and there’s nothing we can do to make that process faster ).

    Regards,

    Konstantinos

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