Need help with avatars on jobs & experts

Hi can you help im having a problem with the avatars on jobs and experts when a user tries to upload avatar it says ( you dont have permissions to upload avatar ) how do i solve this problem thanks !

  • Ash
    • WordPress Hacker

    Hello @carl

    I hope you are well today and thanks for asking the question.

    For security, now you need to configure which role can upload attachment & avatar in the backend. Please go to Settings-> Jobs Settings -> Attachments.

    Hope it helps :slight_smile: Please feel free to ask more question if you have any.

    Cheers
    Ash

  • carl
    • Site Builder, Child of Zeus

    Hi @ashok im still having problems with jobs & expert iv done what you advised and checked all the options given however users still cant upload profile pic and also when a user tries to upload a pic there is already a pic there from a previous user can you please help, i have access granted to my admin up until the 23rd Feb please let me know if i need to extend this cheers !

  • calvinrogercanas
    • New Recruit

    Hey there @carl,

    Hope you're well! :slight_smile:

    I am correct on my guess that newly registered user don't have role that's why can't upload avatar ( or something happen ) as you can see here: http://prntscr.com/68bopw After I made my account as participant. I can now upload avatar as you can see here: http://prntscr.com/68bp5m.

    So the problem here is the newly user don't get default role. Can you disable all plugins except Jobs & Experts then try to register as normal to see if the error still there.

    Looking forward for your reply! :slight_smile:

    Best Regards,
    Calvin

  • Ivan
    • HummingBird

    Hey Carl,

    I just logged in your site trying to fix the problem.

    It seems you are having plugin and/or theme conflict with Jobs&Experts.
    When I was on the backend I was getting fatal errors from PHP,
    And in the frontend there is JavaScript conflicts, and the change avatar button it doesn't do anything for me.

    Can you please run a plugin conflict test, as decribed in the flowchart on this page.
    Basically you will need to disable all the plugins and leave just Jobs&Experts, and then enable them one by one until you find the culprit.

    Thanks,
    Ivan

  • Ash
    • WordPress Hacker

    Hello @carl

    I hope you are well today.

    I have logged in successfully in your site, made a test account and when I logged in the site is not loaded any more.

    Would you please check that? Also, share a link where I can test the avatar issue. I have already a new account so I can test with that, but make sure your support access is active too.

    Cheers
    Ash

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