Need help with Hummingbird inconsistencies

On ****more.nl, Hummingbird reports that Gzip is not enabled, yet it is: https://checkgzipcompression.com/?url=http%3A%2F%2F*****more.nl

Also, Hummingbird says HTTP/2 is running on the server, but it is not according to the host and https://tools.keycdn.com/http2-test

  • viobru
    • Recruit

    Hi, Ronaldus!

    Hope you’re doing well today :slight_smile:

    I’ve tried to replicate this on my testing site, but I wasn’t able to. So, I was checking the information that you’ve shared and I got a negative result when testing if your site had the gzip/deflate mode enabled on it using a different tool, in this case, http://www.ipmango.com/http/deflate (please note that I tried it just in case, because I’ve seen that the one you suggest is still in its beta version).

    1. Could you please contact your hosting provider, ask them to confirm that the deflate mode is enabled on your server or to enable it if it isn’t and let us know about it in this thread?

    2. If the deflate mode is already enabled, could you run a conflict test to make sure that there’s not another plugin causing this? You can find information about how to run a conflict test here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    Please, make sure you have an updated backup of your site before running the conflict test.

    If this is a production site and you’re not able to run a conflict test on it, would you be so kind to set up a staging site for it to test things there? You can follow this three steps to create a staging site with the Snapshot Pro plugin:

    – Create an empty WordPress website on your server (either via cPanel software installer or manually).

    – Create a Snapshot archive on your live site and download it.

    – Now restore that archive on your staging site.

    You can find more information about how to do this in this tutorial (please note that it was written for moving the site on other server but steps and procedure applies for creating a staging site too): https://premium.wpmudev.org/blog/easy-migration-snapshot/

    Please, don’t hesitate to reply to this thread if you need further assistance on how to do this and let us know how the conflict test performed if you are able to run it :slight_smile:

    Many thanks in advance!

    Regards,

    Violeta

    PS: Regarding the HTTP/2 message you’re getting in the Minification section, I’ve informed the developers about it and we’ll update here as soon as we get information from them :slight_smile:

  • Ronald
    • The Crimson Coder

    Hi there, Viobru,

    Thx for helping!

    I contacted my webhost. He checked a few things:

    Inside HTTPD, mod_deflate IS activated, and within the PHP-configuration zlib/deflate is active. So far, so good!

    ipmango.com does not pick that up adequately.

    The same test on http://www.whatsmyip.org/http-compression-test, gives a nice result: 76,4% “saving. Uncompressed: 55,1 KB, compressed 13 KB. It’s seems to go OK then…

    Also via webpagetest.org there is an “A”-rating on gzip and compression.

    Ipmango does not do well here, it seems.

    My host thinks it’s not on the/my serverconfiguration and gives the suggestion to check further the .htaccess rules that Hummingbird generates…

    I look forward to your response, thx in advance!!

    Best regards,

    Ronaldus

  • viobru
    • Recruit

    Hi, Ronaldus!

    Hope you’re doing well and sorry for the delay in response :slight_smile:

    Thanks for contacting your localhost and for checking that compression is activated using other tools (not sure why ipmango returned a negative result for that…).

    Knowing that the deflate mode is enabled, we can continue to step 2:

    Could you please run a conflict test to make sure that there’s not another plugin causing this? You can find information about how to run a conflict test here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    Please, make sure you have an updated backup of your site before running the conflict test.

    If this is a production site and you’re not able to run a conflict test on it, would you be so kind to set up a staging site for it to test things there? You can follow this three steps to create a staging site with the Snapshot Pro plugin:

    . Create an empty WordPress website on your server (either via cPanel software installer or manually).

    – Create a Snapshot archive on your live site and download it.

    – Now restore that archive on your staging site.

    You can find more information about how to do this in this tutorial (please note that it was written for moving the site on other server but steps and procedure applies for creating a staging site too): https://premium.wpmudev.org/blog/easy-migration-snapshot/

    On the other hand, in order to continue working on this and to be able to check the rules in the htaccess file, would you mind sending us your details through our contact form? Please *DO NOT* post the credentials in this thread as support forum is public and this info can be viewed by anyone. You can send us your details here https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: “Attn: Violeta”

    – WordPress admin username

    – WordPress admin password

    – Login URL

    – FTP credentials (host/username/password)

    – Linkback to this thread for reference

    – Any other relevant URLs

    Please use this subject line to ensure that it gets assigned to me :slight_smile:

    Many thanks in advance!

    Kind regards,

    Violeta

  • viobru
    • Recruit

    Hi, Ronaldus,

    Hope you’re doing great today :slight_smile:

    Regarding HB detecting HTTP/2 even though it’s not running on your server, thanks for informing us about this. Our developers have found that this seems to be caused by a bug affecting sites that are using HTTPS, so they are currently working on it. I’ll update here as soon as we have more information from them.

    Kind regards,

    Violeta

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