need help with the tutorial program on our web page, locked out

I am trying to watch your tutorials We are KEdesignstudio.net
I have signed up for a month, am new to the KEdesignstudio and want to watch all the tutorials but locked out, bought a month subscription but can't figure out how to download them, the content comes up on the site but I am locked out. HELP!
hjscc@aol.com or 714-240-1906 asap!