need live support

web site wont publish sub pages under parent page

  • Kasia Swiderska
    • Support nomad

    Hello Sterling,

    Please note that we don't get a notification when support access is open, hence we are always asking to reply to ticked when it's done.
    I have checked your questions:

    1. the new photos for the home page slider wont upload on to the our website.

    I'm not able to replicate this on your site. I have duplicated one slide on the home slider and I uploaded one image there:

    (after the test I deleted this slide). Do you see any errors when you try this?

    2. our Yelp reviews arent showing on website.

    It looks like there is issue with your Yelp plugin. Since it's discontinued by their authors https://wordpress.org/support/topic/yelp-widget-pro-discontinued-question/ I suggest finding a new plugin.
    Because by looking at this thread https://wordpress.org/support/topic/shortcode-not-working-249/ this is known isse that plugin developer wont resolve.

    3. our instagram link wont upload.

    From what I see on your site where Instagram is showing this service is used https://snapwidget.com/ - it's hardcoded in theme settings of the Home page:

    It looks like different account or sample code was used there. You would need to register there and generate code for your Instagram account.

    4. can't rearrange text copy on home page

    Your text copy is in "Custom Homepage Text" section in WP Admin -> InFocus -> Homepage. This is where you can change the content

    5. what is difference between a bog or static homepage?

    Blog displays posts, static homepage will show specific page. You can read about this here https://uknowit.uwgb.edu/page.php?id=78326

    6. the link mylimobiz is not working properly .when a customer is on our fleet page and clicks GET QUOTE.

    There is this JS code that prevents opening link on the button, but I'm not able to find where it was placed. I really suggest contacting your site developer to disable this code or change it in order to get buttons working.

    // Terms and Conditions
        var tac = $("#terms");
        var accept = $("#accept .small_button");
        $(".termsbuttons .medium_button").on("click", function(e) {
            if (!localStorage.ssltac) {
            e.preventDefault();
            if ($(this).attr("href") === "https://book.mylimobiz.com/sonomasterling/Reserve") { $(accept).text("Reserve"); } else { $(accept).text("Get Quote"); }
            $(accept).attr("href", $(this).attr("href"));
            $(tac).css({"display": "block"});
            }
        });

    7. can't revise text copy on addon napasonoma.limo

    I'm not sure what is that add-on. Please provide more information about it and where I should look for it.

    kind regards,
    Kasia

  • Sterling
    • New Recruit

    Thank you for getting back. I worked on the home page/ home page slider and saved all changes and kept getting the 'something went wrong' notice from wp. I can not believe how long i worked on it did everything correct and website doesnt show saved.

  • Sterling
    • New Recruit

    Thank you for getting back. I worked on the home page/ home page slider and saved all changes and kept getting the 'something went wrong' notice from wp. I can not believe how long i worked on it did everything correct and website doesnt show saved.

  • Jayman Pandya
    • Recruit

    Hi Sterling,

    You can send us your details using our contact form (https://premium.wpmudev.org/contact/#i-have-a-different-question) so that we can can avoid expiring Staff Support Access again.

    Subject: "Attn: Jayman Pandya"
    
    - Site login URL:
    
    - WordPress admin username:
    - WordPress admin password:
    
    - FTP/SFTP credentials
    
    Host:
    Username:
    Password:
    Port:
    
    - Folder path to the site in question:
    
    - Link back to this thread for reference
    
    - Any other relevant URLs/info:

    Note: Don't leave your login details in this ticket.
    Please, reply to the ticket once you have sent the information.

    Thank you
    Jayman

    • Sterling
      • New Recruit

      FROM Word Press :
      our text copy is in "Custom Homepage Text" section in WP Admin -> InFocus -> Homepage. This is where you can change the content

      FROM SSL we know this but the new any copy edits and slidershow photos WILL NOT UPLOAD
      Why dont you do on your end?

    • Sterling
      • New Recruit

      SSL is SonomaSterlingLimo.com

      Can I get live support? I am here until 4pm PST

      We have been waiting on Word Press Support for over 3 weeks to help with the issue

      Home Page wont upload new copy and photos. Says setting are saved but they do not show on site.

      The yelp widget is also not working to link to our reviews to website

  • Patrick Freitas
    • Staff

    Hi Sterling

    Hope you are doing well.

    We have been waiting on WordPress Support for over three weeks to help with the issue

    By WordPress support you mean the WPMU DEV?

    Note we are not the theme or slide plugin provider. I can see your theme provider has no support website http://mysitemyway.com/, we try to help members with general WordPress question, if a specific plugin or theme isn't playing well, I do suggest you contact the plugin provider or find an alternative plugin/theme.

    However, as I told, we do try to help the member with the questions, but we need some information to get access and check what is happening.

    For better support, could you please send us credentials that we have asked, so we can check your site? https://premium.wpmudev.org/forums/topic/need-live-support#post-1377989

    Another point, we try to keep the issues separated by subjects, and we can improve the support, I suggest we fix one issue per time.

    I suggest we start from this issue:

    Home Page wont upload new copy and photos. Says setting are saved but they do not show on site.

    Please, provide the support access or send the information as requested and we can work on the problem.

    The yelp widget is also not working to link to our reviews to website

    This was already told on a previous reply.

    It looks like there is issue with your Yelp plugin. Since it's discontinued by their authors https://wordpress.org/support/topic/yelp-widget-pro-discontinued-question/ I suggest finding a new plugin.
    Because by looking at this thread https://wordpress.org/support/topic/shortcode-not-working-249/ this is known isse that plugin developer wont resolve.

    This is a known issue on the plugin, unfortunately, this is out of our support scope.

    Please, see the section WPMU DEV Support vs. Custom Development
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    If you would like to fix that plugin you can hire a developer on our Jobs and Pros Section https://premium.wpmudev.org/wordpress-development/

    Note there is no WPMU DEV staff working on the Jobs and Pros Section.

    But I suggest finding an alternative plugin for the Yelp.

    Can I get live support? I am here until 4pm PST

    You can start a chat from support page any time, the chat support is 24/7.

    https://premium.wpmudev.org/hub/support/

    Let us know when support access is granted or the information sent by contact form and we can keep working on your issue.
    Best Regards,
    Patrick Freitas

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