Need Your Help To Get To My Admin Page

Hi,

I badly need your help to be able to get through to my admin page.

The site is visible, but I cannot get to the admin page. My Host thinks it might be my theme that needs to be updated (and I believe that too since WPMUDEV is constantly enhancing its products)

Please let me know if you need my cPanel credentials a.s.o

Best Regards!
David R

  • Tyler Postle

    Hey David,

    Hope you are doing well today!

    Do you have FTP access? If you go in and re-name your theme folder then it will default back to the default WordPress theme and this should restore access to your dashboard. Make sure you do a back up first just in-case :slight_smile:

    Did this error just start occurring? Or has it been happening ever since you installed the theme? I'm thinking this could be plugin related, so it might be easier to deactivate any recently added plugins via FTP. You can re-name their folders to do this.

    Hope this helps David!

    If you want us to do this then you can send in your FTP info and login through our contact form.

    send in:

    subject: "Attn: Tyler Postle"
    wp-admin username
    wp-admin password
    login url
    FTP credentials (host/username/password)

    Select "I have a different question" for your topic :slight_smile: this ensures it comes to me.

    https://premium.wpmudev.org/contact/

    Look forward to hearing from you David!

    Cheers,
    Tyler

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