New Blog Templates not working properly

I have setup a template with a few pages and default theme, when signing up for a new site from Pro Sites pricing table the site is created but none of the pages from the template are copied over.

The new site seems to be missing other content from the template as well. Like in the activated theme.

  • Nahid

    Hey chairleg !
    Hope you are having a great day!

    I'm sorry to hear about the issue that you encountered. I tried to replicate it on our test sites but couldn't. New sites are being created with Pro Sites as expected according to the set New Blog Template's template.

    This seems to be an issue specific to your site. Could you please go through the following troubleshooting tests which'd help us determine the source of the issue?

    1. Plugin/theme conflict test: Try running a full plugin/theme conflict test just to make sure no other plugin(s)/the theme on your site is/are conflicting with New Blog Templates and thus causing the issue. The basic concept is to temporarily disable all the plugins except New Blog Templates, Pro Sites and WPMU DEV Dashboard, switch to a default WordPress theme and check if the issue still persists. If it doesn't, please enable all plugins and the theme one after another to see activating which brings back the issue. This handy flowchart can help you do a full plugin/theme conflict test.

    2. Enable debugging: If the plugin/theme conflict test doesn't help, please enable WP_DEBUG. You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be added before the line "/* That's all, stop editing! Happy blogging. */" for them to work. Please make sure identical constants are replaced if they were already there previously.

    Enabling debugging in WordPress will log any errors that the site encounters in a log file named "debug.log" located in the "wp-content" folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    Note: It is highly recommended that the site is backed up before the tests or the tests are done in a cloned staging site.

    Hope this helps. We'll be looking forward to hearing from you. Thanks!

    Kind regards,
    Nahid

  • Nahid

    Hey there chairleg !
    Hope you are having a great day!

    Unfortunately, a plugin/theme conflict test is the first step of the troubleshooting tests. WP_DEBUG helps us by providing additional errors logs if in case the plugin/theme conflict test doesn't return fruitful results.

    Would you be able to run the plugin/conflict test once and let us know if that fixes the issue?

    We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

  • Adam Czajczyk

    Hello chairleg

    I checked your site and I think this is related to the configuration of blog templates. I noticed two templates there currently: "WPMU Test" and "Two People User Template". Both are set with the same settings and while they got the option set to copy "all posts/all pages" they actually doesn't have that entire "module" (to copy posts/pages) enabled.

    Take a look at the screenshot from "WPMU Test" template that I have already adjusted:

    I have also signed up for a new site with this template so please check your e-mail to accept the "payment" and activate it and see if that content got now copied there. If you can confirm that, you would want to make the same change in settings in your other template.

    Kind regards,
    Adam

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