New images not loading after you helped me fix SSL

You helped me here: https://premium.wpmudev.org/forums/topic/new-ssl-installed-permalinks-not-working-anymore

And I thought all was well, but two things are bad:

1. All newly uploaded images are not working on any multi-sites (example on home page: https://sparkologylab.com )

2. MarketPress plugin doesn't add to cart (try adding item to cart: https://ignite.sparkologylab.com/store/products/outside-the-lines/)

Can you help me out (again)?

THANK YOU!

  • Adam Czajczyk
    • Support Gorilla

    Hello Amanda,

    I hope you're well today and thank you for your question!

    1. All newly uploaded images are not working on any multi-sites (example on home page: https://sparkologylab.com )

    I took a look at the site and I suppose those missing images should be shown inside the slider, am I right? Examining site's source code suggests that there's no error (like JS errors or "404 not found" errors or similar) that would prevent them from being displayed. There's also no CSS rules hiding them. Instead, it looks like the slides were just empty (apart from the text content).

    I'd love a bit of your guidance on this:
    - could you confirm/explain where those images should be visible?
    - where do I find config for these images inside your dashboard?

    This would help me a lot in diagnosing issue. I'd also like to take a closer look at site's setup so could you please grant me a support access to your multisite? To do this, please follow this guide:

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    2. MarketPress plugin doesn't add to cart (try adding item to cart: https://ignite.sparkologylab.com/store/products/outside-the-lines/)

    I've visited the site in question and was able to add "Outside The Lines" product to the cart easily and then go to the checkout page. Then I went back to product page and added another instance of the product to the cart (so there were two of them in total). Again, I was able to go to checkout and the price was calculated right.

    That said, I think that's either an issue of cache or I'm missing something here. Could you please first try clearing your browser's cache and then give it another try?

    http://www.refreshyourcache.com/en/home/

    If this doesn't help, please double-check if the issue
    - comes up for you for with different browsers or with selected one (then share browser name + OS name along with versions with me)
    - is for all users or only for logged-in users (if so, for all user-roles or e.g. for admins only)

    I would also need a support access to take a closer look in such case.

    I'll be happy to assist you further with this then.

    Best regards,
    Adam

  • Predrag Dubajic
    • Support

    Hi Amanda,

    Have you tried checking with default WP theme if the same issue happens, it looks like the original image is being properly called via https but the theme uses different images for different
    screen sizes and those images are actually being called via http, you can see if from the screenshot attached below.

    Let us know of the results.

    Best regards,
    Predrag

  • Amanda
    • Flash Drive

    Yes, I tried Twenty Fifteen as well. No luck.

    How do I force it to only use HTTPS?

    This is incredibly frustrating and these issues have been going on since I started by following the instructions in your blog post on how to install SSL (see original message).

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