Here comes the mother load.
This plugin offers the following areas:
1) Integrated support videos.
All the helpful support videos from this site, built right in.
2) Integrated FAQ.
Easily add new categories for questions, then add questions commonly asked to help users out. Users can also vote (yes or no) as to whether the question helped them out or not.
3) Integrated support tickets.
Users can submit support tickets, to which a Site Admin can reply. When a ticket is created or updated, the other party will receive an email letting them know something has happened to the ticket. For example, the user adds a ticket, then the site admin gets an email notification. Going the other way round, when a Site Admin updates a ticket, the user gets a notification by email as well.
Take your support to the next level with this gem of a plugin.