New site and not getting full access.

I'm not getting access to premium content on a new site even though I'm logged in as myself. Why?

  • Patrick
    • Support Monkey

    Hi there @Roger

    Welcome to the forums, glad to have you aboard!

    I presume you are referring to premium content protected with the Membership plugin?

    Please first ensure that you are indeed viewing the site as a membership admin user by checking the menu at the top-right of your screen. It should look much like the screenshot below:

  • Patrick
    • Support Monkey

    Hi again @Roger

    Sorry for the delay here; busy as beavers these days. :slight_smile:

    If you would like me to take a look behind the scenes to try and figure out what's what, please visit WPMU DEV > Support in your wp-admin and, under the Support Access tab, click the Grant Access button.

    Please post again here when you have so I get notified.

    I'll pop into your admin to see what may be happening here.

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