Newsletter assistance

Hi,

I am unable to find the chat option even though I was just chatting with someone. Is there a reason this option has been eliminated from our subscription?

The issue we are having issues with is the MailChimp integration and usage. We installed MailChimp as per the instructions provided by Michelle. Then when we went to configure - nothing further happened. On the top of the page, it said in order to send out emails to our members, we would have to install the newsletter plugin, which we did. Now that we are trying to configure it, it tell us that we do not have access to it.

Could someone please help us figure out how to send out newsletters now that we have both plugins? Also, livechat would be much easier.

Thank you.

  • Predrag Dubajic
    • Support

    Hello,

    We still offer live support but sometimes when there's a large number of questions at the same time we need to switch back to forum support until the chat numbers are back to normal and can be handled by staff.

    MailChimp integration plugin is used to integrate your subscribers from the site with your MailChimp lists, you would still need to send the emails from the mailchimp itself.
    Can you tell me where exactly saw that notification about installing newsletter plugin?

    Also, would you mind allowing support access so we can have a closer look at your setup?
    To enable support access you can follow this guide here:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Best regards,
    Predrag

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