next step is greyed out

I am trying to set up a course. The first step can be saved. But when I click on Next the second step is greyed out.

Please advise.

  • James Morris
    • WordPress Enthusiast

    Hello Chris,

    I hope you are well today.

    Doing a quick check of your site, I see the symptom you are describing and I've found some JavaScript debug errors that might lead to a solution. Please see screenshot: https://goo.gl/JkTw5d

    http://yoursite.tlc/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

    There's usually 3 main causes of an error like this:
    * Plugin conflict (like a Security plugin)
    * .htaccess rules
    * Permissions error on the server

    First, could you please run a full plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin. https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Next, please check your .htaccess file to see if their are any directives limiting access to any /wp-admin/ resources.

    Finally, could you please check the filesystem permissions and make sure the permissions are correct on admin-ajax.php?

    Please let us know if this resolves the issue for you. If not, please reply back here so we can dig into this issue further.

    Best regards,

    James Morris

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