No Answer To My Simple Question....

Can someone answer me on this thread

Second time I have to open another thread to hopefully get a response!

  • Katya Tsihotska

    Hello boost12,

    Hope you are doing fine.

    As I see, my colleague Majid has already replied on that thread.

    Our staff work through tickets oldest to newest, creating a new thread won't speed up that process. We are experiencing higher than normal support volumes right now and have been hiring new staff to counter that, expect delays to decrease. Thanks for your patience and apologies for the wait.

    To avoid any confusion, I'll go ahead and close this thread. Further questions on the support topic can be asked in your original :slight_smile: