No Ban button on chat plugin

Can you send response to leon@thegodlight.co.uk

I have lost the ability to ban people, nothing shows, it did at first, well I think it did as I checked the lite version out first.. Ive uninstalled and reinstalled and deleted anything extra I find in database that should of gone.. Ive reactivated it and still no hover card with ip ban ban and kick on it.. Can you help... leon