No one is returning my messages/requests?

I have requested some help on more than one occasion now...... I've communicated with someone named Adam first and then George and then Rupok but no one is looking into my issues?!?!? I just upgraded to a full membership and nobody is out there to help!
Please check my activity log ... all my issues are there.
I have provided access to my wordpress ....
It is now Wednesday at 2:30pm EST shouldn't someone be there??

  • Vaughan
    • Support/SLS MockingJay

    Hi Maxine,

    Hope you're well?

    Our system feeds threads based on oldest to newest, please be aware we deal with hundreds each day & threads are in a queue, we are also all working from different timezones.

    Rupok & Adam should reply soon once they have finished with the other important threads in front of yours. But be aware, whenever you keep responding in the tickets asking for an update, this will not bump your thread to the top of the queue, it will actually push it right to the back of the queue again.

    Also, it is inadvisable to keep making multiple threads as this will slow things down even further. I know your issue is important to you, but everyone elses issue is also important to them too.


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