No options for exsisiting user with expired membership

This is the screen I see when I log in as a test use who's subscription has expired. I have a "visitor" level set up as a default that is should fall back to when the subscription expires. Has anyone seen this before?

  • 3SixtyEvolve
    • New Recruit

    Hi @elliottdesign

    Thank you for being a member of our community and for posting to the forum.

    Is it possible to provide me with a link and also a test account so I can have a look at the setup? This would assist me a great deal to investigate further.

    I look forward to receive the link and assisting you with this.

    Have a good day!

    Gina

  • elliottdesign
    • Flash Drive

    Thanks.

    You can go to deepgreenmovie.com/login-or-register

    login as tester
    password is letmein

    On the admin side, all of the subscriptions have expired, so we'd like to give them the opportunity to subscribe again. We're using this plugin to allow people to gain access to the movie for 48 hours at a time.

    I'll add some screenshots of the admin side.

  • aecnu
    • WP Unicorn

    Greetings elliottdesign,

    Thank you for posting the screen shot which tells the tale to some degree I believe.

    I have downloaded your screen shot and made a modification to it to show what i believe the problem may be. The fact that in the series after the first Mobile entry nothing else follows - it simply dead ends.

    Perhaps enter a duplicate entry underneath or something else to continue the chain.

    Screen shot below.

    Thank you for being a WPMU Dev Member!

    Cheers, Joe

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