No Subscription Renewal Button BUG

Plugin Version: 5.3.29

Gateway: PayPal Payments Standard Gateway

Options > Configuration:
Renewal period limit: 30
Upgrades period limit: 0

Finite 1 year

There is no 'Renew' your subscription button in the 'Your Subscriptions' page for subs that are due to expire within the renewal limit. Currently the only way a member can renew membership is to let the current subscription expire, then re-subscribe using the same account. Is this the expected behavior or am I missing something?

  • Vaughan
    • Support/SLS MockingJay

    Hi Nora,

    Hope you're well?

    As far as i'm aware, that is expected behaviour when using a Finite subscription, the subscription has to end first, then the subscriber can buy it again.

    If you don't want to use automatic renewals, then you should use the single payments gateway & a serial subscription. You should then see the renewal button.

    Hope this helps

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