I'm using support system with Directory and Directory Paid Member and Directory Unpaid Member don't get the option to submit a ticket. in their backend. All thye have is the FAQ section and the main "Support system" page.
I get the ticket submission (admin.php?page=incsub_support_tickets) for regular users and admin users, just not for users with Directory Roles assigned.
Directory users who try to go to that page get the following prompt: You do not have sufficient permissions to access this page.