Non logged in users (casual visitors) not able to type in chat


I've installed the Chat plugin on our site. Everything seems to be going well, but non logged in users are not able to chat even though I have chosen this option in setup. The bottom corner chat opens & shows conversations but does not contain a text box to type in.

I am using the Themeforest Salutation theme & fear this may be the issue.

The site is located at



  • Nikki
    • New Recruit

    Hi Ari

    Thanks for this.

    Is there any way for guests to chat without logging into the chat or the site?

    I notice other chats give visitors a guest name.

    I'm not sure why someone would register to chat if they are not willing to register as a member of the site?



  • aristath
    • Recruit

    It does not require users to register to the site.
    No account is ever created!
    The name is just so that the chat doesn't display something like "user05692" and the email field is simply to confirm that a valid email address is used to prevent spammers.
    Nothing more than that...

    I hope that clarifies it!


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