Not Found Page is rendered after clicking on hyperlink to on page anchor

I'd requested and received assistance in creating an anchor in Upfront. I followed the instructions and created the anchor element; then I created a hyperlink to it. However, when I tested the hyperlink after saving the page and exiting out of the browser in which I have wp-admin open, the link takes me to No Page Found with a URL of

Because I don't want this to happen to a user, I have deleted the hyperlink from the word "eligible" on the page until this can be resolved. I've attached a document with screen shots of the issue.

I've given access to you to the site and look forward to hearing from you soon.

Thank you in advance for your help!