Not showing smushed images

Hello,

Just installed and runned your Smush plugin and after it was done with its work I tested the website and a lot of images didn't show up. I checked the MEDIA folder and they are all there.

Any suggestions?

Best regards,
Jan

  • Rupok
    • Support Ninja

    Hi Jan,

    I'm so sorry to hear the inconvenience you are having. On your site, you have "PNG to JPEG conversion" option enabled. As Smush says in that option:

    The resulting file will have a new filename and extension (JPEG), and any hard-coded URLs on your site that contain the original PNG filename will need to be updated.

    So there is a chance that previously you added PNG images on your site and now their extension is changed to JPEG, that's why those images are not being shown. In the browser console, I see 404 error for two PNG files.

    Can you check your site and replace all the PNG files with JPEG extension? I hope that will help.

    Also if you can give a screenshot showing the portion of your site where the image is not showing will help us to investigate this problem.

    Please let us know if replacing the links with JPEG extension helps. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

  • Jan
    • New Recruit

    Dear Rupok,
    thank you for your reply.
    I tried to replace the links but the problem is that i can't find almost 70% of the images, when i want to replace the image. I guess i can see only files set as media type: picture/jpeg/png, but almost all files have empty media type. So most of the files aren't recognized as images.

    What do you think I should do?

  • Jan
    • New Recruit

    Dear Rupok,
    thank you for your reply.
    I tried to replace the links but the problem is that i can't find almost 70% of the images, when i want to replace the image. I guess i can see only files set as media type: picture/jpeg/png, but almost all files have empty media type. So most of the files aren't recognized as images.

    What do you think I should do?

  • Kasia Swiderska
    • Support nomad

    Hello Jan,

    I'm sorry for the late response - I checked your site and it seems that images are visible now. Have you tried plugin for regenerating thumbnails or you did other change on site?
    Have you tried to smush again images with disabled option for changing from PNG to JPGE? Let us know.

    kind regards,
    Kasia

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