[Not Sure. Backups?] Automatic Backups

Our automatic backups aren't backing up.

  • Adam Czajczyk

    Hello Martinus

    I hope you're well today!

    I assume you're asking about our Snapshot plugin, is that correct?

    I noticed that you have granted support access to one of your sites (archi...gn.com) so I have accessed it and took a look at Snapshot settings. Currently, there are no snapshots created but the "managed backups" feature is active. This is the site in question?

    If yes, I see that there's a number of backups created but since schedule is set to daily they doesn't seem to follow the schedule, indeed.

    Where those backups created manually by you or our support staff?

    I would also like to take a look at the debugging log so please add following lines to the "wp-config.php" file of your site (above the '/* That's all, stop editing */' line):

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Once they are there, please wait until the next scheduled backup is supposed to be run and after that time passes by, please look into the "/wp-content/" folder on your server and see if there's a file named "debug.log". If yes, please download it, rename to "debug.txt" and attach to your response here.

    Hopefully, it will give us some clue on what is happening.

    Kind regards,

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