[Not Sure. Backups?] Automatic Backups

Our automatic backups aren't backing up.

  • Adam Czajczyk

    Hello Martinus

    I hope you're well today!

    I assume you're asking about our Snapshot plugin, is that correct?

    I noticed that you have granted support access to one of your sites (archi...gn.com) so I have accessed it and took a look at Snapshot settings. Currently, there are no snapshots created but the "managed backups" feature is active. This is the site in question?

    If yes, I see that there's a number of backups created but since schedule is set to daily they doesn't seem to follow the schedule, indeed.

    Where those backups created manually by you or our support staff?

    I would also like to take a look at the debugging log so please add following lines to the "wp-config.php" file of your site (above the '/* That's all, stop editing */' line):

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Once they are there, please wait until the next scheduled backup is supposed to be run and after that time passes by, please look into the "/wp-content/" folder on your server and see if there's a file named "debug.log". If yes, please download it, rename to "debug.txt" and attach to your response here.

    Hopefully, it will give us some clue on what is happening.

    Kind regards,
    Adam

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