notification from server

Hi, I got this message from my host in response to the number of down issues being reported. Will they end up blocking you? its crazy domains in australia. looking forward to hearing back from you.

Good Day!
On March 19,2018, we got an outage and that is the reason why most of our servers are down. However, the downtime in seconds has something to do with the execution of the tool. Please take note that we will block ip's or bots that keeps on hitting our server. If your monitoring program is always accessing our server to check it, then there is a chance it is blocked and will give false alarm.

  • viobru

    Hi, Natalie!

    Hope you’re doing great :slight_smile:

    In order to prevent our services to be blocked, could you please whitelist the following IPs? These are IPs used by our services:

    34.196.51.17
    45.55.78.242
    52.57.5.20
    66.135.60.59
    66.135.49.214
    66.135.60.64
    66.135.50.99
    104.236.238.22
    104.236.50.140
    27.147.201.158

    Apart from that, another member reported a similar issue and had to also whitelist the following ones, which are from Amazon services that we currently run. I checked them and those are currently used by Amazon, but we can’t confirm these service IPs will change as it’s Amazon who assigns them:

    34.226.192.19
    52.23.199.192
    54.197.5.5

    Hope this helps! :slight_smile:

    Kind regards,

    Violeta

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