Old prices still reflects after price update

We changed our pricing for each plan but new plans still use old pricing with stripe gateway
We changed from GBP to USD and increased pricing but new plans are charged in USD using the old pricing structure means that we are charging way less than the original price.

  • Predrag Dubajic

    Hi Lakewood,

    Hope you're doing well

    I did some tests of this on my installation but I'm afraid that I'm unable to replicate it there.
    What I did is I changed my previous level price from 1 to 5 and after that switched from USD to GBP and subscribed to that level and I was properly billed 5 GBP in stripe.

    Here's a status of my payment in Stripe:

    I saw in chat that you have some kind of protection on your site that prevent us from using support access so could you send me your login details by using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    Subject: "Attn: Predrag Dubajic"
    - Site login url
    - WordPress admin username
    - WordPress admin password
    - Link back to this thread for reference
    - Any other relevant urls

    Also, is it ok if I temporarily change your stripe API with my own so I can test this out and check the status on my stripe account?

    Best regards,
    Predrag