Many issues with those who credit cards were not billed the first time.
Stripe tries 3x if the first 2 failed. But that information is not passed along to Membership 2 Pro. So then Membership 2 Pro cancels the member, but the user may have successfully paid on the 2nd or 3rd attempt
This is so vital that I started to search for a more reliable membership platform. I cannot be chasing subscribers for billing issues that are caused by my plugins, not by my users.
Can you please make this a feature request for Stripe integration?
This should definitely be on the screen where you enter your Live and Secret key information. How many days grace period, and it should then send them to Stripe where they also choose if Stripe should rebill if the payment fails after X days
I can't imagine I'm the only one with a bunch of users who are no longer technically subscribed even though they think they are...
Also, I've noticed STripe can even keep billing even though Membership 2 Pro has canceled their membership. So the two platforms are totally not talking to each other.
And the user thinks they've canceled when they log into the website, but Stripe still has them on the subscription
Here is the link that should be included: https://dashboard.stripe.com/account/recurring
It goes to something called "Smart Retries" so it looks like they changed it from what I thought it was before (3 day retry intervals). Now it's "smart" and it tries up to 4 times within X amount of time. It might be that Membership 2 Pro recurring subscriptions with Stripe need to be manually configured via "custom dunning rules" and that is something required during stripe setup for subscriptions otherwise how can Membership 2 Pro know what Stripe is doing?
Also, you can see Stripe deals with updating expiring credit cards. So it's possible that Membership 2 Pro doesn't even need to include updating credit cards if instead it had an option to sync with Stripe's system.
One last link to Stripe's documentation
At this link: https://stripe.com/docs/billing/lifecycle
Scroll down to "Subscription settings and recovery" and see "Automatic payment" for their documentation on the Smart Retries