Order Status is Page not found

Situation A: When a user checks order status as a visitor using the order number, the result is displayed without a hitch.

The problem happens when a logged in user checks the status of an order.

Situation B: When the logged in user enters the order number or clicks the link of their order, the “Page not Found” is returned.

I noticed that in “Situation A” the url is “http://jewelietave.com/store/order-status/?order_id=963323a8ab0d” once the visitor clicks submit with their order number.

In “Situation B” the url is “http://jewelietave.com/store/963323a8ab0d/” after the logged in user clicks submit or clicks the provided link.

How do I fix this problem?