Other kind of backup error

This is what I'm getting when I try to do an initial backup of our multisite

Aw shucks, something went wrong :slight_frown: Instead of the beautiful response we expected, we got this:
Other kind of backup error

  • Nithin
    • Support Wizard

    Hi Allen,

    Hope you are doing good today. :slight_smile:

    Could you please try increasing you memory limit, and check whether that helps. To increase your memory limit, you'll have to create a php.ini file inside your root directory, and add the following rules to it:
    For eg:

    upload_max_filesize = 128M
    post_max_size = 256M
    memory_limit = 512M
    file_uploads = On
    max_execution_time = 300

    If you aren't able to increase your memory limit, would recommend you to get in touch with your host, in order to increase these values.

    Please check this link for more info:
    https://premium.wpmudev.org/blog/increase-memory-limit/

    Please let us know how that goes, so that we could give a closer look. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin

  • Nithin
    • Support Wizard

    Hi Allen,

    Is there a way to tell where the backups are failing?

    You can check the log files to have a bit of an idea regarding this, you can find the log located under Snapshot > Managed Backups > View your log file

    On checking your latest logs, it seems like the backup fails to process it's initial step. To have clear idea regrading this error, would like you to enable debug mode. To enable it, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    After making the above changes, please try to take a new backup. If the backup fails, the related errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Please attach these in your next reply in txt format file, so that we could give a closer look. You can find more details about debugging here.

    Please let us know how that goes, have a nice day.

    Kind Regards,
    Nithin

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