[Other Plugins] Cant install plugins

Hi There. I was talking with Patrick on chat this morning who was going to open a support ticket but I havent heard anything back yet , so am guessing you are all busy. Just wanted to check if the ticket had been created or you needed any more info from me. The issue I am having is I cannot install plugins and getting an error saying project failed. Am just on the trial so cannot download and install manually. Look forward to hearing from you. Matt.