Other ticket was closed before anything was resolved

Here is the URL to the original post: https://premium.wpmudev.org/forums/topic/appointments-plus-not-sending-admin-notification?replies=6#post-960573

It was closed before anything was solved. The last person told me to fill out a form however, the form is only to post a new thread on the forums and there is no way I'm giving logins on public forums. I can't believe she suggested that. Please resolve this issue.