Other users can't login on login page as it refreshes all the time

Please can you urgently assist me.

I have setup other users on this wordpress installation.
They are unable to login. It keeps refreshing the login page with no error messages.
I can login from my side with all the logins and no problems.

We have cleared cookies and cache and tried on a machine that has not accessed the dashboard before.

Please help.

Thanks

  • Adam Czajczyk

    Hey Jessica,

    I hope you're doing well today and thank you for your question!

    One of the known reasons for such site's behavior is server's configuration. The question is what did you put in your WP dashboard's "Settings" -> "General" -> "WordPress Address (URL)" and "Site Address (URL)": is it the site's address with or without "www"? That said: what address do you use to login: with or without "www"?

    Some servers (with very strict security policy or with some additional security tools enabled) do no allow such inconsistency and if you use other address than the one configured you're being redirected. It happens also after the page has been moved from another address and the old address is still somewhere in the database.

    That being said, you may want to begin with renaming your .htaccess file to something else (eg. .htaccess_off) and see if it helps.

    Cheers,
    Adam

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